FAQS
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Shipping times vary depending on the destination. Most orders are delivered within 5–12 business days after processing.
Do you ship internationally?
Yes. We offer worldwide shipping to most countries.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can track your shipment anytime through our Track Your Order page.
How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.
Products & Usage
Are your beauty devices safe to use at home?
Yes. Our devices are designed for safe home use when used according to the instructions provided with the product.
How often should I use the device?
Usage depends on the device type. Most beauty devices are recommended for 2–4 sessions per week, while IPL devices follow a treatment schedule.
When will I start seeing results?
Results vary depending on the device and individual skin condition. Many users begin to notice improvements within 3–8 weeks of consistent use.
Returns & Warranty
Do your products include a warranty?
Yes. Most devices include a 12-month limited warranty covering manufacturing defects.
What is your return policy?
If you are not satisfied with your purchase, you may request a return according to our Refund Policy.
What should I do if my product arrives damaged or defective?
Please contact our support team immediately with your order number and photos of the issue.
Customer Support
How can I contact customer support?
You can reach our support team anytime at:
Our team typically responds within 24–48 hours.