Refund Policy
Refund Policy – Takuami Ltd
Last updated: 25 February 2026
At Takuami Ltd, we want you to be satisfied with your purchase.
1. 14-Day Right to Return
In accordance with UK consumer law, you have the right to return your order within 14 days of receiving the product.
To be eligible for a return:
-
The item must be unused
-
It must be in its original packaging
-
It must be in the same condition as received
-
Proof of purchase is required
Customers are responsible for return shipping costs unless the item is faulty or damaged.
2. Faulty or Damaged Items
If your item arrives damaged or is malfunctioning:
-
You must contact us within 48 hours of delivery
-
Photo or video evidence may be required
If confirmed defective, we will cover the cost of return shipping and provide a replacement or refund.
3. Change of Mind Returns
If you are not satisfied with your item:
-
You may return it within 14 days of receiving it
-
The item must not show signs of use
-
Return shipping costs are the responsibility of the customer
Refunds will be processed once the returned item has been received and inspected.
4. Refund Processing
Once we receive and inspect your return:
-
Approved refunds will be processed within 5–10 business days
-
Refunds will be issued to the original payment method
-
Original shipping fees are non-refundable unless the item is faulty
5. Non-Returnable Items
For hygiene and safety reasons, certain beauty or personal care devices may not be eligible for return if opened or used.
6. How to Request a Return
To initiate a return, please email:
Include:
-
Order number
-
Reason for return
-
Photos (if applicable)